Reviews, Disputes, and the Strike System

Reviews after every stay

Once you check out, your co-owners can leave a review covering:

• Cleanliness on departure
• Respect for house rules
• Communication
• Condition of the asset after use

You can leave reviews of them too. All reviews feed into trust scores and are kept in your review history.

Responding to reviews

If a review is unfair or missing context, you can post a public response. If it's abusive, off-topic, or contains personal attacks, flag it for moderation and Slivvy will review.

Dispute resolution: three steps

1. Direct conversation. Most issues resolve when co-owners just talk. Start in the asset's group chat or a 1:1 message.
2. Slivvy-facilitated mediation. If direct conversation stalls, open a dispute. A Slivvy mediator reviews the documentation trail (messages, condition reports, payment history) and helps the parties reach resolution.
3. Binding arbitration. If mediation fails, your Operating Agreement defines a binding arbitration path. Slivvy steps out of the resolution at this point — the arbitrator's decision controls.

What counts as a dispute

• Payment delinquency
• Property or asset damage attribution
• Rule violations
• Usage conflicts (double-booking, peak-season disputes)
• Sale or transfer disagreements

The strike system

Repeated violations escalate through a strike system defined in the Operating Agreement:

• Strike one — formal warning, fee penalty
• Strike two — usage rights temporarily restricted
• Strike three — share may be locked for sale or face other consequences per the Operating Agreement

The exact thresholds and consequences vary by asset and are set when the Operating Agreement is generated.

Outcome enforcement

Slivvy enforces dispute outcomes through the platform — payment withholding, share liens, forced-sale triggers, calendar blocks. Because every contract is signed and stored on Slivvy, enforcement is fast and predictable.

Reporting safety issues

If a co-owner does something that crosses into safety, theft, or fraud territory, report it immediately through the Trust & Safety reporting tool — not through the regular dispute flow.